FAQs

Frequently Asked Questions

1. How long does shipping take?

Once your order is processed (1–3 business days), standard shipping takes 7–15 business days depending on your location. You will receive a tracking number via email once your order has shipped.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders.

3. Can I return or exchange a product?

Yes, we offer a 30-day return policy on most items. Products must be unused and in their original packaging. Please visit our Returns & Refunds Policy page for full details.

4. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to check your shipment status on our Track Order page.

5. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

6. Are your products safe for pets?

Absolutely. All of our products are carefully selected with pet safety as our top priority. We only carry items that meet high quality and safety standards.

7. How do I contact customer support?

You can reach our support team by emailing projectapollohq@gmail.com. We respond within 24–48 business hours, Monday through Friday.